Guanghu Cui was poring over his TD Bank statements in March, preparing to pay taxes for his small immigration consulting firm in Oakville, Ont., when he noticed a $1.50 fee for sending an e-transfer.
It was surprising, because when he’d opened his business account three years ago, his financial adviser told him the plan included five free transactions a month and he’d never exceeded that number.
Cui complained and eventually TD said it would reimburse him for the fees and compensate him for his “frustration and inconvenience.”
But when the paperwork arrived for Cui to sign, it included a condition saying he must “keep it confidential.” While he could speak about the dispute, he would not be allowed to tell anyone that TD had offered compensation.
Cui emailed TD to say he wouldn’t take the offer if the bank didn’t drop the gag order.
“I was told the offer is final and there’s no room for negotiation… take it or leave it,” said Cui. “That is just unfair. And that is unethical.”
I wouldn’t sign it either. a buck 50. rather sing your sins from the mountains now that you pissed me off. of course if they just refunded it and kept quite I would be unlikely to mention it except maybe casually.
These clowns really disrespect this Chad… Why would sign something like this off for 50 bucks haha
I would rather take it to the court of public opinion so people know what we are dealing here with. Document it so down the road if there litigation … They can get fucked with a search query haha
wait 50. I thought they were just reimbursing him. I might have just taken the 50 to be honest.
I think they misread it (tbf the quoted $1.50 wasn’t stated clearly).
im just saying im a whore but im not cheap :)
Sue them in small claims court. It’s $1.50, will cost them hours of their time if they don’t default, the judge will just love seeing that NDA, and you will get your small financial victory with a greater moral victory. Then you take it to the press again so everyone gets reminded to check their bank statements and maybe do it dozens more times.
I never taken it to court but I deff made them do their paper work over shit like this and has got to have coat them thounsands of dollars to get various paper pusher to comply with my legally supported requests.
I had TD pit overdraft protection on my account without my consent (or coerced/implied consent) and I was livid. I went to the bank and demanded they take it off and they did immediately. They refunded the charges and gave me 2 months free of the service charge. Still mad about the asshole on the phone but the tellers are great at my bank.
I have a beef with all the trading firms because of the fee to leave thing that really needed congressional action. No business should be able to charge a fee when you cut ties.
The story could be “I talked to TD and they fixed my issue. Great customer service!”
But they tried to buy him off for some reason…?
good point.