Once had a user manually change their ticket to Priority 1, which we used to indicate dozens of people/everyone down, because their M key only worked half the time they pressed it.
Once had a user manually change their ticket to Priority 1, which we used to indicate dozens of people/everyone down, because their M key only worked half the time they pressed it.
“OK, power it off and on again”
Three seconds later
‘I restarted it’
Computer Uptime: 30+ days
“You mean logging off and back on isn’t rebooting? What about this button on my monitor?”
I have no problem with ignorance unless it's deliberate. It's the people who think they're above troubleshooting and lie about it who are the problem people
And the people who refuse to learn.
“I’m just bad with computers.”
So learn and get better.
"Can you just remote in and do it"
I'm not gonna remote in and open an email for you, you are an adult at a workplace.
That’s when you givem the ol “I’m gonna do something on my end, your pc might restart again”