I did once because the driver completely ignored my delivery instructions and I called to cancel the tip. They refunded it immediately.
Our building has a problem with theft, which I noted in my instructions, and they left the order in the lobby despite my clear warning to the contrary.
Do you get your tip back too if the driver steals your food? Here we have Rappi that also asks for tip before the delivery so I never gave it out.
I did once because the driver completely ignored my delivery instructions and I called to cancel the tip. They refunded it immediately.
Our building has a problem with theft, which I noted in my instructions, and they left the order in the lobby despite my clear warning to the contrary.