Here goes.

After saving up months I was finally able to order the flagship prusa printer, the mk3. And low and behold: the waiting did pay off: I could now actually buy the newest, the MK4 !! 🎉

So I did. End of June. Got a nice rol of filament too. Couldn’t be happier. Yes the lead time was a chore but still. In august I would have a very nice upgrade from the mini.

August came: no printer. Backlog. I already sold the mini to my dad. Guess I’m going without one for a week or so, no biggie.

Shipping schedule appeared. Great! Mine was planned for 4/9. Oof. Ok… The first week of September: nope we had to push back a week! Damn 😓

And then last week:shipped!!

Spend a day building the marvelous thing. dreaming what I will be testing first. Planning. Ah great things!!

And then it came: the magic moment of doing the self test. Tension rose, green check marks appeared… aaah 😌 victory would be mine! Boy oh boy I cannot wait!

Beeeeeeeeep. Bright red screen “loading cell error” 😱

Ok no panic, maybe the cable got loose… happens… sure I will get to printing soon; let’s see…

I started testing cables. Running tests. Resetting everything. Re-flashing. Damn the usb stick broke! Aaargh … ok… Nope. Nothing works.

Onto chat support it goes. Doing the same tests. Filming them. “Hmm I need to ask our MK4 expert” after we both came to the conclusion the loveboard is probably failing (filament sensor is error too)

“We will contact you soon, next week” given it’s Friday at this point.

And now: we’re waiting again. Staring at a broken MK4. Sitting there. Tempting me to dream of my next printing project.

Support was great and all that. They will make it right I trust them. I just wanted to share my story to people who will probably exactly understand what it’s like. To wait. And wait.

  • Anafroj@sh.itjust.worksEnglish
    3·
    10 months ago

    That sucks, sorry for you to have to go through that. Do you already know modeling/sculpting? If not, that’s the perfect time to get into it, and really be able to do anything with your printer when you get it. :)

    • Gompje@lemmy.worldOPEnglish
      2·
      10 months ago

      Thanks. I do actually. But thanks for giving me ideas, improvements can always be made! 😃

      It’s more of a “unfinished project that is out of my hands now and I don’t know when it will be done even though I could probably fix it if…” type of situation actually. I’m not good with that kind of anxiety and uncertainty.

      That said: they say you’re never to old to learn …… but …… hmm 😊