As a contractor who takes pride in my work, seeing things like this baffles me - and honestly, it’s not that uncommon either. I just don’t get it. Even if they somehow manage to get the client to pay for this, there’s no way they’ll be hired again. Meanwhile, about half of my clients are repeat customers. No wonder it’s so easy to stand out when the bar is this low.
Probably so, but that still doesn’t justify it in my view. There are better ways to handle this. For example, they could inform the customer that the issue needs to be addressed before they proceed, offer to mask the control panel themselves for an extra charge, or simply ask if the customer really wants them to paint over it - which they almost certainly don’t.
Doing subpar work under a “not my job” mentality isn’t just unprofessional - it displays poor character.