Taking the blue line out of O’Hare airport and we are immediately being yanked around in every direction. Whereas in Tokyo, the curvature of the track and maximum speed inputted by the driver were linked.
In Tokyo, whenever I saw a long row of cushioned seats I thought to myself we could never have this in Chicago. It wouldn’t last one day before being barfed or pissed upon.
In Tokyo, Metro trains are equipped with multiple TV screens displaying the next station, number of minutes to arrival, and a diagram of optimal exits in relation to your current car number. In Chicago, we have two or three sheets of cardstock, that are occasionally not even lined up correctly. That’s the map.
The worst part is, JR is privatized, and they still manage to provide this high quality of service. How??
I’m not really talking about money when I say innovation. It’s more about how much individuals are willing to push themselves into uncomfortable situations rather than where the funding is coming from.
The Japanese have a saying “the nail that sticks out gets hammered down” and unfortunately this concept is drilled into them through their entire education system. This means you see fewer innovators willing to do the unorthodox things that can end up with unicorn results.