I haven't used TurboTax recently, but I just received a check from my state's government saying that they've settled with Intuit over charging customers tax return services that should have been free.
This angers me greatly at how scummy TurboTax and Intuit have become over the years. For alternatives, I've been using FreeTaxUSA but I'm sure there are others that people can recommend.
It’s not a case of difficulty so much as it’s a case of a more rapid refund. When you mail in your return it can take up to 2 months to get your return, if you have one coming, where the online services such as TT & FreetaxUSA can get it directly in the it’s computer allowing for a more rapid refund