My general rule is that i shouldn’t spend more energy than the person asking for help because there are people that call for help not because they are unable to solve the thing on their own, but because they rather someone else did everything for them.
I don’t hate ms bullshit anymore, people are free to use anything else. Now, i am just glad that the average consumer software is garbage, and we can look like wizards and get some cash when we automate lengthy processes for corpos that got used to the inefficiency.