Detecting if your employees are having trouble doesn’t sound that terrible, The issue is that instead of getting them help from another employee they are doing some useless BS.
It seems like this system is designed to limit a corporation’s liability for hostile work environments that are created by a combination of corporate negligence and shitty customers.
When I first used the Adobe suite it was on a Mac, I assumed it ran best on non-Windows machines. This was in 2005… Why would they have to make it so hard to use on Linux?