keeslinp

The thank you for your patience one has always rubbed me wrong. There’s honor in apologizing in my opinion. I do like the making a mistake one though and I’ve tried to adopt that mentality when I’m working with QA on something I’ve merged. I want them to feel good about finding the mistakes and I want to avoid an adversarial relationship. I’ve learned that I get way better tickets from QA if they like how I treat them. Treat them like valuable experts and they’ll act like valuable experts.

Well that’s the beauty of open apis, third party clients and web frontends are on the same level as the “official” solution so it is ultimately customizable!