You literally are defending LTT. None of what you said makes sense. So what if it’s a prototype? They were given instructions and other information and either due to negligence or complete disregard, they did everything wrong, gave an misinformed bad review, then gave the product away after saying they would be returning it. They have further excused themselves of wrong doing by saying it was for charity and given away at an auction and they didn’t sell it. They have refused responsibility and growth at every step of the way. This is also a pattern of behavior and is not just this one instance.